I was working with a group of consulting clients
recently that were about to launch their new
website for marketers. They asked me to critique
their site design. Their site was fairly typical
of many sites I see.
There were pages for a paid membership
site with various price levels, a coaching program,
for a leads package, a book-of-the-month club,
a live event promotion and lots of other things.
As the site looks now, visitors will be very
confused. When people are confused, they generally
don't buy something.
The clients have a lot of great ideas
but the advice I gave them was to narrow the
focus of their website to a single objective,
getting people to sign up for their membership
site. Once they accomplished that objective,
they could then introduce some of these other
products and services.
They understood what I was suggesting
but I was concerned they weren't clear on why
this was necessary. As I watched an Astros game
later that evening, a perfect analogy came to
me.
There's loads of content, lots of
different options, a multitude of products, ticket packages, etc.
But there's a big difference between Astros.com
and my client's site.
What's different is visitors on Astros.com
are already Astros fans. They aren't discovering
the team via the website. They come wanting Astros
news, tickets or merchandise, etc.
My clients shouldn't model Astros.com.
What they should model is the way the Astros
ownership markets their 'products' offline.
If you meet Astros owner Drayton
McLane and ask what line of work he's in, he'll
tell you he owns a baseball team. He probably
won't say... 'I'm in the baseball, ticket-selling,
concessions, souvenir, parking, space advertising,
luxury suite, restaurant, scorecard, broadcast
programming and stadium-naming rights selling
business.'
That would be ridiculous and that's
not what the team does in their marketing. Although
they do sell beer, hot dogs, programs, pennants,
caps, nachos, peanuts, sodas, jerseys, parking,
scorecards, cotton candy, etc., they don't try
to sell you all that when they advertise.
Instead, they advertise the game.
Period. The objective is selling tickets. Tickets
are sold various price levels. Field Boxes are
$30, Mezzanine is $20, Upper Deck is $15, Outfield
Bleachers are $10 or they have season ticket
packages. (That's the upsell). Nothing else is
advertised.
Once you've bought tickets and head
for the ballpark, they'll sell you parking. You've
got to park your car, right?
What happens next?... Programs here!
Get your programs! You fork over $3 for a program
and a scorecard. You may also notice on the back
of your ticket that if you stop by Pizza Hut,
you can get $2 off with your stub. You may also
spot an ads on the turnstiles and along the walkways.
En route to your seats, you'll pass
the souvenir stands. The kids want caps or pennants.
They've also got jerseys, souvenir balls, jackets,
etc.
You haven't even gotten to your seat
yet and you already need an ATM machine. Don't
worry, they have one. You're going to need it
because the concession stand is next. And while you're watching the game, vendors roam
the aisles selling beer, peanuts, cotton candy,
ice cream and so on.
I could go on but you get the idea.
But it all starts with getting you to buy a ticket.
Once they get you to the ballpark, they'll probably
sell something else to you. And if you enjoy
the experience, you'll come back again.
When the Astros can't get you to
buy a ticket, they hope you'll tune into the
game which means they can expose you to advertising.
Maybe you won't buy a ticket but you'll buy something
you see advertised while watching the game for
free.
On a website, that's the equivalent
of getting someone to sign up for your ezine.
You may not get them to 'buy a ticket' but you
can at least get them to 'watch for free' and
give you opportunities to sell them something
and
maybe 'buy a ticket' down the line.
Maybe they won't ever buy anything.
Does that mean you don't want them? No, you want
them. The Astros get ad dollars based on the
number of viewers. The number of subscribers
can help you in the same way. The larger your
list, the
better joint venture deals you can negotiate.
If you sell ads in your ezine, then the larger
your list, the more you can charge for advertising.
So even the cheapskates have value even if they
do nothing more than tune in for zero dollars.
And they may tell others about you that will
spend money.
Does your website focus on a single
objective? It better be... or your website will
be as lonely as an empty stadium.
By the way, if you find the idea of pulling
in steady money every month with a membership
site but aren't sure what's involved, I recommend
checking out Terry Dean & Kirt Christensen's
audio program, "Paid Member Sites". You can find
out more here.